Remote interpreters can benefit almost any business since it is impossible to employee someone fluent in every possible language. There are three main industries that have the most to gain from using remote interpreter services.
The healthcare industry can face significant challenges when attempting to render care for patients who may not speak the native language fluently. This concern is especially important during emergency situations or when patients must follow directions, such as taking prescription medications. Telephonic interpreting provides medical facilities with a translator for virtually any language they may encounter. The patient or a family member can easily convey pertinent information, such as a description of the incident, symptoms, medical history, and known allergies. When interpreters are easily available, patients can be sent home with medications or discharge instructions, and there are fewer concerns about patients becoming confused or being unable to follow medical recommendations closely. Some remote interpreter services may be capable of using two-way video, which is useful for people who use sign language.
Law enforcement is a common industry where you may encounter people from various backgrounds. Likely the biggest initial challenge when someone is stopped by law enforcement is problems communicating the reason they were stopped by police and trying to gather information from a person who does not speak the language. Additionally, if the person is detained, it is impossible to follow the necessary protocol, such as reading them their rights, if communication is impossible. Simply calling an interpreter service can make the initial contact with law enforcement go smoother and with fewer chances of violating the person's rights. During questioning, it is better to have a neutral third party as the interpreter to eliminate the potential for bias during the investigation.
Many businesses are seeking to expand their reach by entering markets in different countries. Of course, a significant hurdle will be hiring one or more people who are not only capable of speaking multiple languages but are able to travel with business executives. For businesses, telephonic interpreters can be a cost-saving maneuver since it may be impossible to always have the right person available that knows a specific language. Additionally, businesses that are capable of adapting to any available market generally have a better chance of success. Telephonic interpreters can benefit individual employees who may have an opportunity to relocate for business without being fluent in another language.
Remote interpreters can offer any industry a way to serve people better and increase opportunities. For more information about remote, over-the-phone interpreting, reach out to a company such as Global Interpreting Network Inc.