There are many reasons to hire a professional phone answering service. If your dental practice is experiencing high staff turnover rates, poorly scheduled appointments, or low customer satisfaction, it may be time to give a phone answering service a call.
Answering Service Will Schedule Appointments with Patients
Answering services use detailed scripts to guide them through the process of scheduling appointments. This prevents confusion when taking messages and allows the operator to ask all necessary questions without missing anything important. A dental office's phone line can become very busy at times, so this is especially helpful for scheduling appointments during peak hours.
Answering Services Screen Calls for You
Answering services can screen calls from patients who may not be serious about making an appointment by asking probing questions about their concerns and needs before transferring them to a representative in the practice.
They can also screen calls from patients who are looking for free advice or information on dental procedures because these types of calls don't generate revenue for the practice and could take up valuable time that could be spent helping paying patients.
Answering Services Can Increase Patient Satisfaction
Dental offices are busy places, and when patients call for an appointment, they expect to be able to speak with a live person. If your business uses an answering service, you can ensure that calls are answered quickly and professionally.
Answering services also help dental practices get more patients through their doors. For example, when patients call your office, they will be greeted by a friendly voice that offers to answer any questions they have about your practice or scheduling an appointment.
When someone calls a dental practice without an answering service, they may be put on hold for a long time or even hung up on. Having an answering service ensures that every caller is given the same great experience no matter what time of day it is or how busy you are.
When someone dials into a dental practice that uses an answering service, they can ask questions about appointments and insurance coverage without having to wait on hold or worry about getting disconnected from the call. The staff at the answering service will also take messages from patients so that you can respond to them quickly and easily later in the day instead of having to write everything down yourself before trying to make sense of it all in order to find someone who can help you out as soon as possible!
If you're like most dentists, you dread the thought of having to deal with your own phone calls and office calls. But with the help of a professional answering service, you can rest easy knowing that your calls will be answered fast and professionally.